psg Casino & Sportsbook Data Care

This page describes what we collect when you use psg and how we keep that data protected. We take your privacy seriously. When you register, deposit, or place a wager on psg, you share personal information with us—your name, email, phone number, payment details, and account activity. We explain exactly what we collect, why we need it, how we use it, and what rights you have over your data.

Our commitment is straightforward: we collect only what's necessary to operate psg safely and compliantly. We don't sell your data to third parties for marketing. We don't share your payment information with anyone except the payment processors required to complete your transactions. We encrypt sensitive data and store it securely. And we give you control—you can request access to your data, ask us to correct it, or request deletion where applicable.

This privacy policy applies to everyone who uses psg, whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang. It covers our website, mobile app, and all services we offer—slots, live tables, sportsbook, and esports markets. If you have questions after reading this, our support team is available to clarify.

What Data We Collect on psg

We collect data in several categories. Understanding what we gather helps you make informed choices about your psg account.

Account registration data: When you sign up for psg, we collect your email address, phone number, full name, date of birth, and residential address. We use this to create your account, verify your identity, and comply with anti-money-laundering regulations.

Identity verification documents: Before your first withdrawal, we ask for a photo ID (KTP, passport, or driver's license) and address proof (utility bill or bank statement). We store these securely and use them only to confirm you are who you claim to be. We do not use them for any other purpose.

Payment information: When you deposit or withdraw, we collect payment method details—your e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet code, or bank account information (mobile banking, local payment, online payment, e-wallet). We do not store full credit card numbers or sensitive banking credentials on our servers. Payment processors handle that data directly.

Account activity: We log every action you take on psg—wagers placed, games played, deposits made, withdrawals requested, bonuses claimed. This data helps us detect fraud, calculate your tier status, and process your weekly cashback.

Device and browser data: We collect information about the device you use to access psg (operating system, browser type, IP address). This helps us optimize our platform, detect unauthorized access, and provide support.

Cookies and tracking: We use cookies to remember your login session, store your preferences, and track how you navigate psg. Cookies are small files stored on your device. You can disable cookies in your browser settings, though some psg features may not work properly without them.

Essential cookies: Required for login, account security, and basic functionality. We cannot disable these without breaking psg.
Preference cookies: Remember your language choice, theme preference, and other settings so you don't have to reset them each visit.
Analytics cookies: Help us understand how users navigate psg so we can improve the platform. These do not identify you personally.

How We Use Your Data on psg

We use the data we collect for specific, legitimate purposes:

Account management: We use your name, email, and phone to manage your psg account, send you login links, and notify you of important account changes.
Payment processing: We share payment details with our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) to complete your deposits and withdrawals. These processors are bound by confidentiality agreements.
Regulatory compliance: We use your identity documents and account activity to comply with anti-money-laundering laws and other regulations that apply to gaming platforms.
Fraud prevention: We analyze your account activity, device information, and payment patterns to detect and prevent fraud, account takeover, and money laundering.
Tier and reward calculation: We track your cumulative wagers to calculate your membership tier, weekly cashback, and eligibility for promotions.
Customer support: We use your account information to respond to your inquiries, resolve disputes, and provide technical assistance.
Platform improvement: We analyze anonymized usage patterns to improve psg's features, fix bugs, and optimize performance.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your personal information with advertisers or data brokers.

Legal basis: We process your data because it's necessary to fulfill our contract with you (providing psg services), comply with legal obligations, and protect our legitimate interests (fraud prevention, platform security).

Third-Party Processors and Data Sharing

We work with trusted third parties to operate psg. These processors have access to your data only to the extent necessary to perform their function, and they are contractually bound to keep your data confidential.

Payment processors: Companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet) receive your payment information to process transactions. They follow their own privacy policies and security standards.

Identity verification services: We may use third-party verification services to confirm your identity documents. These services receive your ID and address proof but do not store them permanently.

Cloud hosting providers: Our servers may be located outside Indonesia. Your data is encrypted in transit and at rest, so even if servers are in another jurisdiction, your information remains protected.

Customer support platforms: We use support software to manage your inquiries. Support staff can access your account information to help you, but only within psg's secure environment.

We do not share your data with law enforcement or government agencies unless required by law. If we receive a legal request for your data, we will notify you unless legally prohibited from doing so.

Your Rights Regarding Your psg Data

You have rights over your personal data. We respect these rights and provide mechanisms to exercise them.

Right to access: You can request a copy of all personal data we hold about you. Log in to your psg account, go to Account Settings, and select "Download My Data." We'll compile your information and make it available within 30 days.

Right to correction: If your personal information is inaccurate or incomplete, you can update it directly in your psg account settings. If you need help, contact our support team.

Right to deletion: You can request deletion of your psg account and associated data. Note that we may retain some information for legal or regulatory reasons (for example, transaction records for anti-money-laundering compliance). Contact support to initiate account deletion.

Right to withdraw consent: If you've consented to marketing emails or analytics cookies, you can withdraw that consent anytime. Use the unsubscribe link in emails or adjust your preferences in account settings.

Right to lodge a complaint: If you believe we've mishandled your data, you can file a complaint with your local data protection authority.

Data Retention on psg

We retain your data for as long as necessary to provide psg services and comply with legal obligations. Here's our retention schedule:

Account data: Retained while your account is active. After account deletion, we retain it for 7 years for regulatory compliance.
Transaction records: Retained for 7 years to comply with anti-money-laundering regulations.
Identity documents: Retained for 7 years after account closure for regulatory purposes.
Support communications: Retained for 2 years after your last inquiry.
Cookies: Session cookies expire when you log out. Preference cookies persist for 1 year unless you clear them.

Security of Your psg Data

We protect your data using industry-standard security measures. Our platform uses SSL encryption to protect data in transit. Sensitive information (passwords, payment details) is encrypted at rest. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing.

However, no security system is perfect. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Contact Us About Your psg Privacy

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about how we handle your information, contact our support team:

Email: [email protected]
Live chat: Available through your psg account dashboard during business hours.
Mailing address: Available upon request via support.

We aim to respond to data requests within 30 days. If your request is complex, we may need additional time, but we'll keep you informed of progress.

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify you of material changes via email or through a prominent notice on psg. Your continued use of psg after updates constitutes acceptance of the revised policy.