psg FAQ

To reset your psg password, visit the login page and click the "Forgot password?" link. Enter the email address associated with your account. We will send you a password reset link via email within a few minutes. Click that link, and you will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters and includes a mix of letters and numbers. If you do not receive the email, check your spam folder or wait a few minutes and request a new link. If you still cannot access your account after multiple attempts, contact our support team by email, and we will help verify your identity and restore access.

No. psg allows only one account per user. If we detect that you have opened multiple accounts, we will close all of them and forfeit any balance. We use your email address, phone number, payment methods, and device information to identify duplicate accounts. Duplicate accounts violate our terms and conditions. If you need to close your current account and open a new one, contact our support team, and we will guide you through the process. Remember that opening a new account after a closure may require a waiting period and re-verification of your identity.

We collect your personal data (name, email, phone, address, date of birth, ID document) to verify your identity, process payments, comply with local law, and prevent fraud. Your data is encrypted in transit and at rest using standard security protocols. We do not sell your data to third parties. We share data only with our payment processors, fraud-detection partners, and regulatory authorities if required by law. For a full explanation of how we collect, use, and protect your data, please read our privacy policyYou can request a copy of your data or ask for your account to be closed at any time by contacting support.

Our support email address is [email protected]When you email us, include your username, email address, and a clear description of your issue. We aim to respond to all support emails within 10 business hours. For faster assistance during business hours, use the live chat feature in your psg account dashboard. If your issue is urgent (account locked, security concern, or payment problem), mention "urgent" in the subject line, and we will prioritise your request. Please do not email payment card details or passwords—we will never ask for this information via email.

If your deposit attempt fails, your money will be returned to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account) within 1–3 business days. Do not try the same deposit again immediately; wait at least subject to verification before attempting another transaction. If you are using a bank transfer and the money does not appear in your psg wallet within 2 hours, check your bank statement to confirm the money left your account. If it did, take note of your transaction reference number and contact our support team with that number. We will investigate and credit your account manually if necessary. For e-wallet deposits (mobile banking, local payment, online payment), the money usually arrives within subject to verification. If a withdrawal does not complete, see the withdrawal question below.

Withdrawal requests are reviewed within 4 business hours. Once approved, the money is sent to your chosen payment method. E-wallet withdrawals (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within subject to verification after approval. Bank transfers (local payment, online payment, e-wallet, mobile banking) process within 1–2 hours during banking hours (Monday–Friday, 8 AM–5 PM). Transfers initiated after banking hours or on weekends will process on the next banking day. Your first withdrawal requires account verification, which may take up to 24 hours. Subsequent withdrawals process faster once your account is verified. If your withdrawal has not arrived after the stated time, check your payment method account first, then contact support with your withdrawal reference number.

Yes. Demo mode is available for many psg games, including slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), some live-dealer tables, and practice versions of our football and esports betting interface. In demo mode, you play with virtual credits that have no real value. You cannot win or lose real money. Demo mode is useful for learning game rules, trying different games, or practising betting strategies before you deposit real funds. To access demo mode, look for the "Play for free" or "Demo" button on the game card. You do not need to make a deposit to use demo mode, but you must have a psg account. If you run out of virtual credits, your demo balance will reset after a short time or you can request a refresh.

Our psg loyalty tier programme rewards active members with cashback, birthday bonuses, and exclusive offers. You earn tier points each time you make a deposit or place a bet. As you accumulate points, you progress through tiers: Bronze, Silver, Gold, and Platinum. Higher tiers unlock better rewards, including a higher weekly cashback percentage and early access to special promotions during Idul Fitri, Idul Adha, and other holiday periods. You can check your current tier and points balance in your account dashboard. Tier status resets monthly, so your points restart at the beginning of each calendar month. Cashback rewards are credited automatically to your account wallet on Monday mornings based on your activity the previous week. There is no action required to claim weekly cashback—it arrives automatically if you have placed at least one bet during that week.

When you open a psg account, we ask for your full name, email, phone number, date of birth, and postal address during registration. Before your first withdrawal, we require identity verification: a clear photo of your government-issued ID (passport, national ID card, or driver's licence) and a proof of address document (utility bill, bank statement, or tenancy agreement) dated within the last 3 months. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, the process is the same—we accept ID documents from anywhere in Indonesia. Our verification team reviews these documents within 24 hours. Once approved, you can withdraw without further verification. If your documents are rejected, we will email you explaining why and allow you to resubmit. For full details on the verification process, visit our account verification page

psg services are available in jurisdictions where online gaming and sportsbook activities are legally permitted under local law. We serve users across Indonesia where local regulations allow. However, services are not available everywhere globally. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of psg comply with the laws of their own jurisdiction. If you are unsure whether psg is available where you are located, please read our legal notice or contact our support team before opening an account. We reserve the right to restrict access from any jurisdiction at any time if required for legal compliance.

To keep your psg account secure, never share your password, email, or phone number with anyone. Use a strong, unique password that is at least 8 characters long and includes letters, numbers, and symbols. Do not use the same password on multiple websites. If you suspect someone has accessed your account, change your password immediately and contact our support team. Always log out after each session, especially on shared or public devices. Be careful of phishing emails pretending to be from psg—we will never ask you to confirm your password or payment details via email. If you receive a suspicious email claiming to be from psg, forward it to [email protected]. Enable two-factor authentication on your email account so that if someone tries to reset your psg password, you will be notified immediately.